Service Desk

{"xsrfToken":"BEBJ-KEZO-DGNR-QTFQ_9708b6d935692d7e089605c8a3c0761cec35284f_lout","branding":{"id":"1","key":"hel","name":"CrossMotion Support portaal","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09026bb4-fdaa-443c-b1af-028f163f9be5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwY2YwZTk4Mi0xYTc3LTQ5ZjMtYjIzNC01M2U4NGE2MGJhNDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MDI2YmI0LWZkYWEtNDQzYy1iMWFmLTAyOGYxNjNmOWJlNSI6WyJyZWFkIl19LCJleHAiOjE1ODI2NDA3OTMsIm5iZiI6MTU4MjY0MDEzM30.84JuGj4gC_5-J6n56OLRZWjM6ZK1Tb466bmKluSR0l8&client=0cf0e982-1a77-49f3-b234-53e84a60ba45&mode=fit","logoId":"09026bb4-fdaa-443c-b1af-028f163f9be5","isLogoAvailable":true,"helpCenterTitle":"Welkom op de CrossMotion support site","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welkom op de CrossMotion support site","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e95b0c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f3ee4bef-ff24-4ed9-8cff-b40b8456d0ee/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwY2YwZTk4Mi0xYTc3LTQ5ZjMtYjIzNC01M2U4NGE2MGJhNDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYzZWU0YmVmLWZmMjQtNGVkOS04Y2ZmLWI0MGI4NDU2ZDBlZSI6WyJyZWFkIl19LCJleHAiOjE1ODI2NDA3OTMsIm5iZiI6MTU4MjY0MDEzM30.SwP0rFAx_z1yxo7RRbZXnPuEEL5W9-qCRTINoMh3E6A&client=0cf0e982-1a77-49f3-b234-53e84a60ba45&height=300&mode=fit","bannerMediaApiFileId":"f3ee4bef-ff24-4ed9-8cff-b40b8456d0ee","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"hel","projectId":10704,"serviceDeskId":1,"name":"CrossMotion Support portaal","description":"Welkom op het Support portaal van CrossMotion. Hier kunt u support tickets aanmaken en bekijken.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10644,"iconUrl":"https://crossmotion.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10644","groups":[],"key":""},{"id":"17","name":"Bug in applicatie","descriptionHtml":"","callToAction":"Bug in applicatie","introHtml":"Meld een storing of fout op een van de door ons ontwikkelde applicaties.","icon":10650,"iconUrl":"https://crossmotion.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10650","groups":[1],"key":""},{"id":"14","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Having trouble with a system?","icon":10682,"iconUrl":"https://crossmotion.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10682","groups":[],"key":""},{"id":"1","name":"Server storing melden","descriptionHtml":"","callToAction":"Server storing melden","introHtml":"Meld een algemene storing aan uw website, e-mail of andere afgenomen diensten","icon":10665,"iconUrl":"https://crossmotion.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10665","groups":[1],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10668,"iconUrl":"https://crossmotion.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10668","groups":[],"key":""},{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10680,"iconUrl":"https://crossmotion.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10680","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10646,"iconUrl":"https://crossmotion.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10646","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10648,"iconUrl":"https://crossmotion.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10648","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10678,"iconUrl":"https://crossmotion.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10678","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10673,"iconUrl":"https://crossmotion.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10673","groups":[],"key":""},{"id":"10","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10653,"iconUrl":"https://crossmotion.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10653","groups":[],"key":""},{"id":"11","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10649,"iconUrl":"https://crossmotion.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10649","groups":[],"key":""},{"id":"13","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10645,"iconUrl":"https://crossmotion.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10645","groups":[],"key":""},{"id":"16","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":10677,"iconUrl":"https://crossmotion.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10677","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"1":[17,1],"4":[14,1],"2":[8,10,11,13],"5":[14,10,16],"3":[6,4,2,3,5,7]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}